Kendra Skeene
Kendra Skeene's blog posts
Making your platform useful to developers
A technology platform can dramatically improve the delivery of government digital services — if developers will actually use it.
The carrots and sticks of platform governance
Taking an iterative approach to governance implementation will help you find a balance between the levels of written, automated, and manual enforcement to meet business and user needs without introducing unnecessary restrictions. Here are some recommendations.
Making the right thing the easiest thing: human-centered governance for platform adoption
The way you choose to implement governance processes can make or break your platform's adoption and level of success.
The building blocks of platforms
We talk about platforms in terms of reuse of services, separation of responsibility, and platform “building blocks.” Framing platforms this way helps teams articulate the design, prioritization, and strategy of their platform.
Setting the right benchmarks for site speed in government
As we think about ways in which government sites meet the needs of their users, speed is an integral part of what makes a site accessible to more people.
The right benchmarks
While government websites don’t need to match or outpace commercial websites on design novelty or retention metrics, they should aim to outperform on ensuring users accomplish their goals easily and efficiently.
Improving government services, by design
We know that in order to build effective software, we need to understand the service’s current process. That’s where we turn to service design tools and methodologies.