Alex Mack

Alex Mack's blog posts

What research can do: A maturity model for government agencies

Maturing a process is not easy, even if there is interest. It’s incumbent on human-centered design practitioners to recognize where an agency is with their practice, so they can identify how to help them grow.

The impact of internal incentives on product outcomes

Agencies that take the time to set outcome-based North Stars, align their internal incentives to reward outcomes, and empower their product owners are better prepared to build excellent products for the public.